On 19th September 2011 we were stuck on an overground train between Shepherd's Bush and Willesden Junction. I don't usually travel on the Overground so this was just bad luck! A pantograph became detached and fell onto the tracks, causing the electrical power supply in the area to fail.

I saw some sparks before the train stopped in between stations. They didn't allow us to get off the train and walk on the tracks so we had to wait. Everyone was well behaved and patient.

After submitting a claim online, for our trouble we each received ?20 worth of shopping vouchers. I guess their policy is to pay people off at minimum wage rate.